The service productivity and quality challenge
| Year of publication: |
1997
|
|---|---|
| Authors: | Harker, Patrick T. ; Rohlfs, Jeffrey H. |
| Published in: |
Journal of economic literature. - Nashville, Tenn : Assoc, ISSN 0022-0515, ZDB-ID 30764. - Vol. 35.1997, 1, p. 168
|