The service-profit chain: A review and extension
| Year of publication: |
2009
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|---|---|
| Authors: | Yee, Rachel ; Yeung, Andy ; Cheng, T.C.Edwin ; Lai, Kee-Hung |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 20.2009, 5-6, p. 617-632
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