The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
James L. Heskett ; W. Earl Sasser, jr, ; Leonard A. Schlesinger
| Year of publication: |
1997
|
|---|---|
| Authors: | Heskett, James L. ; Sasser, William Earl ; Schlesinger, Leonard A. |
| Publisher: |
New York : Free Press |
| Subject: | Dienstleistungsbetrieb | Verbraucherzufriedenheit | Mitarbeiter | Loyalität |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVII, 301 S. : Ill., graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-684-83256-9 |
| Classification: | Marketing ; Dienstleistungen: Allgemeines |
| Source: |
Persistent link: https://www.econbiz.de/10004332225