The service quality assessment in the banking services context
Juan Carlos Mayo Alegre, Néstor Alberto Loredo Carballo, Luis Carlos Fernández Cobas, Eriberto Bauzá Vázquez
| Alternative title: | La evaluación de la calidad en el contexto de los servicios bancarios |
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| Year of publication: |
2020
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| Authors: | Mayo Alegre, Juan Carlos ; Loredo Carballo, Néstor Alberto ; Fernández Cobas, Luis Carlos ; Bauzá Vázquez, Eriberto |
| Published in: |
Cuadernos de administración : quarterly publication of Facultad de Ciencias de la Administración, Universidad del Valle. - Cali : Universidad del Valle, ISSN 2256-5078, ZDB-ID 2714704-6. - Vol. 36.2020, 68, p. 58-70
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| Subject: | Quality service | Quality service assessment | Quality service assessment models | Quality service assessment of banks | Dienstleistungsqualität | Service quality | Bankgeschäft | Banking services | Qualitätsmanagement | Quality management | Produktqualität | Product quality |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.25100/cdea.v36i68.9557 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012614139