The service quality-satisfaction link revisited : exploring asymmetries and dynamics
Tomas Falk; Maik Hammerschmidt; Jeroen J. L. Schepers
| Year of publication: |
2010
|
|---|---|
| Authors: | Falk, Tomas ; Hammerschmidt, Maik ; Schepers, Jeroen J. L. |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 38.2010, 3, p. 288-302
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Strukturgleichungsmodell | Structural equation model |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003986335