The service quality-satisfaction link revisited: exploring asymmetries and dynamics
| Year of publication: |
2010
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|---|---|
| Authors: | Falk, Tomas ; Hammerschmidt, Maik ; Schepers, Jeroen J. L. |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 38.2010, 3, p. 288-303
|