The service quality solution : using service management to gain competitive advantage
David A. Collier
| Year of publication: |
1994
|
|---|---|
| Authors: | Collier, David A. |
| Publisher: |
Milwaukee, Wis. : ASQC Quality Press [u.a.] |
| Subject: | Kundendienst | USA | Management | Dienstleistungssektor | Qualitätskontrolle | Qualitätsmanagement |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIV, 310 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 1-55623-753-7 |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10004192023