The Simplicity of Lean : Defeating Complexity, Delivering Excellence

Cover Page -- Title Page -- Copyright -- Table of Contents -- Foreword by Collin McLoughlin -- 1 - Introduction -- The Simplicity of Lean -- Operational Excellence is a strategic advantage -- The Simplicity Model -- Hansei -- Personal stories -- Part 1 - Culture -- 2 - Daily Management -- What is Daily Management? -- The CommCell -- Daily accountability and tier meetings -- 3 - Leader Standard Work -- What is Leader Standard Work? -- Kamishibai -- Kata Coaching -- 4 - Problem Solving -- What is a problem? -- The power of asking Why? -- The 8 steps of problem solving -- A3 problem solving -- Andon -- 5 - Visual Management -- Why Visual Management? -- The 3 second rule -- Visual Management is all around us -- 6 - Work Place Organisation (5S) -- What is WPO? -- How do you solve a problem like 5S? -- The 5Ss -- 5S in the Office -- 7 - Team &amp -- Personal Effectiveness -- Expectation leads to Excellence -- Time thieves -- Effective meetings: Terms of Reference (TOR) -- Taking ownership of your own performance -- Being the Culture -- Part II - Kaizen -- 8 - Standardised Work -- Why do you need standardised work? -- Keeping it visual -- Implementing standardised work -- 9 - Job Instruction -- Training within industry (TWI) -- Back to the Future -- Implementing Job Instruction -- 10 - The 8 Wastes -- Mura, Muri and Muda -- Tim Woods -- Waste in the Office Environment -- 11 - Kaizen Everyday -- It doesn't need to be perfect to be better -- Kaizen explained -- Kaizen is looking inwards -- Creating the Kaizen culture -- Part III - Projects -- 12 - Hoshin Kanri -- What is Hoshin Kanri? -- Management by Objectives versus Hoshin Kanri -- The 5 steps of the X-matrix -- Cascading the X-matrix -- Monthly review -- 13 - Value Stream Mapping -- Reducing the organisation's BMI -- What is a Value Stream Map? -- 5 steps of Value Stream Mapping.