The social significance of AI in retail on customer experience and shopping practices
Simon Moore, Sandy Bulmer, Jonathan Elms
| Year of publication: |
2022
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|---|---|
| Authors: | Moore, Simon ; Bulmer, Sandy ; Elms, Jonathan |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 64.2022, p. 1-8
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| Subject: | AI | Customer experience | Digital humans | Service encounters | Shopping | Social practice | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Kundenservice | Customer service | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102755 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013209453