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Disloyalty: a closer look at non-loyals
Rowley, Jennifer, (2000)
Retail bargaining behaviour of American and Chinese customers
Lee, Don Y., (2000)
Environmentally responsible purchase behaviour: a test of a consumer model
Follows, Scott B., (2000)
Brand engagement and brand loyalty
Goldsmith, Ronald E., (2012)
New developments in the diffusion of innovations
Spurious response error in a new product survey
Goldsmith, Ronald E., (1988)