The straw that breaks the camel's back : service provider vulnerability to customer incivility
Jennifer Loh, Md Irfanuzzaman Khan and Raechel Johns
| Year of publication: |
2022
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|---|---|
| Authors: | Loh, Jennifer ; Khan, Md Irfanuzzaman ; Johns, Raechel |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 32.2022, 4, p. 545-564
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| Subject: | Customer incivility | Emotional exhaustion | Gender | Job satisfaction | Retaliation | Service providers | Structural equations modelling (SEM) | Arbeitszufriedenheit | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Geschlecht | Beziehungsmarketing | Relationship marketing | Emotion | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-11-2021-0238 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013273063