The stress of anonymous online reviews: a conceptual model and research agenda
Graham L. Bradley; Beverley A. Sparks; Karin Weber
| Year of publication: |
2015
|
|---|---|
| Authors: | Bradley, Graham L. ; Sparks, Beverley ; Weber, Karin |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 27.2015, 5, p. 739-755
|
| Subject: | Stress | Restaurants | Online reviews | Social media | Customer complaints | E-WOM | Social Web | Social web | Virales Marketing | Viral marketing | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Online-Marketing | Internet marketing | Online-Handel | Online retailing | Work stress | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011405107