The structure and determinants of consumer complaint intentions and behavior
| Year of publication: |
1993
|
|---|---|
| Authors: | Maute, Manfred F. ; Forrester, William Jr. |
| Published in: |
Journal of Economic Psychology. - Elsevier, ISSN 0167-4870. - Vol. 14.1993, 2, p. 219-247
|
| Publisher: |
Elsevier |