The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jin Ho Jung, Jaewon Yoo, Yeonsung Jung
| Year of publication: |
2022
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|---|---|
| Authors: | Jung, Jin Ho ; Yoo, Jaewon ; Jung, Yeonsung |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 32.2022, 2, p. 232-257
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| Subject: | Customer loyalty | Leader-member exchange | Motivation | Procedural justice climate | Service orientation | Beziehungsmarketing | Relationship marketing | Verhalten in Organisationen | Organizational behaviour | Gerechtigkeit | Justice | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Arbeitsverhalten | Work behaviour | Betriebsklima | Work climate | Führungsstil | Leadership style | Kundenzufriedenheit | Customer satisfaction | Leistungsmotivation | Work motivation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Konferenzbeitrag ; Conference paper |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-04-2021-0079 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013190891