The theory of attractive quality and experience offerings
Year of publication: |
2011
|
---|---|
Authors: | Högström, Claes |
Other Persons: | Gustafsson, Anders (ed.) |
Published in: |
The TQM Journal. - Emerald Group Publishing Limited, ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 23.2011, 2, p. 111-127
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer satisfaction | Consumer behaviour | Quality | Perception |
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