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Getting quality the old-fashioned way : self confirming attributions in the dynamics of process improvement
Repenning, Nelson P., (1997)
Drive out fear (unless you can drive it in) : the role of agency and job security in process improvement
Repenning, Nelson P., (1998)
Systems Dynamics - Nobody Ever Gets Credit for Fixing Problems that Never Happened: - Creating and Sustaining Process Improvement
Repenning, Nelson P., (2001)