The trust of electronic service quality in customer patronage willingness : the regulatory effect of adopting advanced technology
Bo Peng and Jingshu Yang
| Year of publication: |
2024
|
|---|---|
| Authors: | Peng, Bo ; Yang, Jingshu |
| Published in: |
IEEE transactions on engineering management : EM ; a publication of the IEEE Engineering Management Society. - New York, NY : IEEE, ISSN 1558-0040, ZDB-ID 2021741-9. - Vol. 71.2024, p. 3580-3598
|
| Subject: | Advanced technology | customer patronage | customer trust | electronic service quality (ESQ) | modulating effect | purchase intention | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1109/TEM.2023.3346926 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015407659