The unified theory of profitability : 25 ways to accelerate growth through operational excellence

Cover -- The Unified Theory of Profitability: 25 Ways to Accelerate Growth Through Operational Excellence -- Contents -- Acknowledgments -- Introduction -- The Foundations of Profitability -- CHAPTER 1: Why True Profit™ Is Like Unmined Gold -- CHAPTER 2: Developing a Low Center of Gravity -- CHAPTER 3: Creating Your Hydraulic Profit Jack -- PROFITABILITY CATEGORY #1-E Equals MC Squared -- CHAPTER 4: Creating Growth Through Your Best Customers -- CHAPTER 5: Eliminating Zero-Margin and Low-Margin Products and Services -- CHAPTER 6: Transitioning Your Worst Customers to High-Margin Products and Services -- CHAPTER 7: Implementing Customer Retention Strategies on the Frontlines -- PROFITABILITY CATEGORY #2-Maximizing Power at the Point of Attack -- CHAPTER 8: Empowering and Engaging Different Types of Employees to Grow the Business -- CHAPTER 9: The Champagne Pyramid Concept -- CHAPTER 10: Setting the Right Expectations and Measuring Performance -- CHAPTER 11: Determining Your Appropriate Turnover Rate -- PROFITABILITY CATEGORY #3-Doing the High Jump, Not the Limbo -- CHAPTER 12: Increasing the Quality of Your Ideas -- CHAPTER 13: Are You Innovative or Opportunistic? -- CHAPTER 14: Identifying Your One Priority -- CHAPTER 15: Prioritizing to Maximize the Financial Impact of Your Best Ideas -- PROFITABILITY CATEGORY #4-Taking Procurement Out of the Basement -- CHAPTER 16: Turning Procurement Operations into a Revenue Generator -- CHAPTER 17: Managing Supplier Relationships and Service Levels Effectively to Increase Profits -- PROFITABILITY CATEGORY #5-The TAO of Cost Minimization -- CHAPTER 18: Minimizing Theft, Absenteeism, and Obsolescence in Your Organization -- PROFITABILITY CATEGORY #6-Supply Chain Optimization -- CHAPTER 19: Profiting from Returns, Defects, and Waste -- CHAPTER 20: Leveraging Your Supply Chain to Generate Profits