The value of a smile : does emotional performance matter more in familiar or unfamiliar exchanges?
Allison S. Gabriel; Jennifer D. Acosta; Alicia A. Grandey
| Year of publication: |
2015
|
|---|---|
| Authors: | Gabriel, Allison S. ; Acosta, Jennifer D. ; Grandey, Alicia |
| Published in: |
Journal of business and psychology. - New York, NY : Springer, ISSN 0889-3268, ZDB-ID 227424-3. - Vol. 30.2015, 1, p. 37-50
|
| Subject: | Emotional labor | Emotional displays | Service familiarity | Service performance | Emotion | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010505001