The values of BI-empowered customer service in telecom
Mohamed Al-Zadjali and Kamla Ali Al-Busaidi
| Year of publication: |
2018
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|---|---|
| Authors: | Al-Zadjali, Mohamed ; Al-Busaidi, Kamla Ali |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 11.2017/2018, 4, p. 363-383
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| Subject: | customer service | BI applications | business intelligence | BI | telecommunications sector | quantitative study | BI values | Kundenservice | Customer service | Telekommunikation | Telecommunications | Telekommunikationssektor | Telecommunications industry | Betriebliches Informationssystem | Business intelligence system | Kundenwert | Customer value | Kundenzufriedenheit | Customer satisfaction | Telekommunikationspolitik | Telecommunications policy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJECRM.2018.096241 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011989800