The values of TQM in the revised ISO 9000 quality system

Assesses the latest revisions to the ISO 9000 quality system, which seek to embrace the principles of total quality management (TQM) more closely. Highlights some of the TQM elements introduced into the system, such as: quality improvement; management commitment with a greater emphasis on executive roles; operational processes showing linkages to the overall system; and customer satisfaction. Compares the advantages and disadvantages of the two systems and discusses the practicality of the revised ISO 9000 system as a highway to TQM.