The view from the other side : the impact of business process outsourcing on the well-being and identity of Filipino call centre workers
Ma. Regina M. Hechanova
| Year of publication: |
2009
|
|---|---|
| Authors: | Hechanova, Ma. Regina M. |
| Published in: |
Living the information society in Asia. - Ottawa : International Development Research Centre, ISBN 978-981-230-873-3. - 2009, p. 209-226
|
| Subject: | Wissensgesellschaft | Knowledge society | Informationstechnik | Information technology | Unternehmensplanung | Corporate planning | Outsourcing | Arbeitskräfte | Workforce | Callcenter | Call centre | Zufriedenheit | Satisfaction | Philippinen | Philippines |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003909095