The way a salesperson manages service providers influences customers' anger about problems
Steven Koppitsch, Valerie S. Folkes, Deborah MacInnis, and Christine Porath
| Year of publication: |
2013
|
|---|---|
| Authors: | Koppitsch, Steven ; Folkes, Valerie S. ; MacInnis, Deborah J. ; Porath, Christine |
| Published in: |
The journal of personal selling & sales management : JPSSM. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0885-3134, ZDB-ID 901152-3. - Vol. 33.2013, 1, p. 67-77
|
| Subject: | Beschwerdemanagement | Complaint management | Verkaufspersonal | Salespeople | Leistungsbeurteilung | Employee performance appraisal | Konsumentenverhalten | Consumer behaviour | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009716755