Thematic elements underlying the delivery of services in high-contact public service encounters
| Year of publication: |
2013
|
|---|---|
| Authors: | Ojiako, Udechukwu ; Maguire, Stuart ; Chipulu, Max |
| Published in: |
Production planning & control : PPC. - London [u.a.] : Taylor & Francis, ISSN 0953-7287, ZDB-ID 10481977. - Vol. 24.2013, 6 (1.6.), p. 532-545
|