Theoretical and methodological framework for the qualitative validation of an explanatory model of social responsibility in cooperatives societies

Purpose – The purpose of this paper is to address a theoretical and methodological framework to validate a model for explaining social responsibility in cooperative societies. Design/methodology/approach – A qualitative methodology based on the assessment and agreement of an expert panel has been used. More exactly, a Delphi technique will help achieve agreement about the set of indicators previously defined and to get a single and agreed definition. Findings – The results consist of a consensus scale for each variable of the proposed model. This unanimity in the opinions about the final result will be the basis for further quantitative treatment of the proposed conceptual model. Research limitations/implications – Limitations derive from the initial state of the study and the need to practical analysis. Practical and social implications – Cooperative societies could have a way to analyze their position related to social responsibility. In general, contributions to social responsibility have improved, in particular, in the field of these entities. Originality/value – The paper contributes to properly measure the variables of the conceptual model. The main variable of analysis, called Orientation to Social Responsibility in Cooperatives (OSRCOOP), is not directly observable, and it is necessary to measure it through a set of indicators. Likewise, with the other strategic variables with which OSRCOOP is related to the model proposed (member satisfaction, innovation, quality of service and cooperative outcome or performance).