Theory of Constraints Thinking-Process Tools Facilitate Goal Achievement for Hotel Management: A Case Study of Improving Customer Satisfaction
| Year of publication: |
2012
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|---|---|
| Authors: | Dalci, Ilhan ; Kosan, Levent |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa : Taylor & Francis, ISSN 1936-8623, ZDB-ID 24937009. - Vol. 21.2012, 5 (1.7.), p. 541-569
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