"This call may be monitored" : performance management for service quality
Seymour Adler; Miriam T. Nelson
| Year of publication: |
2006
|
|---|---|
| Authors: | Adler, Seymour ; Nelson, Miriam T. |
| Published in: |
Customer service delivery : research and best practices. - San Francisco, Calif. : Jossey-Bass. - 2006, p. 225-263
|
| Subject: | Dienstleistungsqualität | Service quality | Performance-Management | Performance management | Performance-Messung | Performance measurement | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003336370