"Complexity in business is a fast-growing problem. Inflexibility, and the inability to quickly adapt to changing circumstances are chronic inhibitors to the success of every organization. In this increasingly dynamic and unpredictable world, workers must respond to constant change and deal with an environment full of exceptions. These problems are becoming more critical as companies face tougher competition, expand globally, increase outsourcing, and need to cope with an increasingly chaotic world. The organization pays for this complexity in delayed time-to-market, slow customer response, and decreased productivity. For many organizations, the way in which processes and projects (work management) are managed is a fundamental factor in how well they can prosper in today's marketplace. By improving efficiency, driving productivity and reducing costs, organizations can increase throughput, improve service and bring new products to market faster. Unfortunately, the current solutions available to companies for managing work in this environment have limited capacity to meet these challenges effectively and are unlikely to have the kind of impact they need. Tweaking the currently work environment may provide some minimal gains, but to have a real impact requires a change in mindset. Every kind of management is based on an accepted worldview, or paradigm. We just operate under that paradigm and try to optimize it by, for example, sending more people to training, or hiring better project managers. These things may give you a small boost in production, but they are not going to be game changers for your organization. At some point we cannot get better within the paradigm anymore. This is when we are given a choice: we can either accept that we have reached the end of the line and stay within that paradigm. Or we can shift the paradigm. There's nothing physical or expensive about paradigm change. Uber is a perfect example of a company that understood the impact of shifting paradigms. New business models like Uber show us that the most efficient operations behave like complex adaptive systems (CAS) where self-managing participants, following a set of simple rules, organize themselves to solve incredibly complex problems. Instead of trying to function like a 'well-oiled machine' where things 'work like clockwork', an organization needs to function more like a living organism that is alive and constantly changing. It fully embraces characteristics of a CAS. CAS thinkin ...
