To do or not to do: the dilemma of technology-based service improvement
| Year of publication: |
2007
|
|---|---|
| Authors: | Timmor, Yaron ; Rymon, Talia |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 21.2007, 2, p. 99-111
|