To respond or not to respond? : the reviewer- and review content-related influencers on managerial response decision towards customer reviews
Jiajun Wu, Jun Ye, Kun Zhou, Liwei Chen
| Year of publication: |
2023
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|---|---|
| Authors: | Wu, Jiajun ; Ye, Jun ; Zhou, Kun ; Chen, Liwei |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 114.2023, p. 1-11
|
| Subject: | Customer Review | Managerial Response | Product Attribute | Topic Analysis | Konsumentenverhalten | Consumer behaviour | Führungskräfte | Managers |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103558 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014439944