To serve and protect : a typology of service robots and their role in physically safe services
Jeroen Schepers and Sandra Streukens
| Year of publication: |
2022
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|---|---|
| Authors: | Schepers, Jeroen ; Streukens, Sandra |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 2, p. 197-209
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| Subject: | Customer health | Frontline service | Pandemic | Physical safety | Safety | Service robots | Typology | Roboter | Robot | Dienstleistungsqualität | Service quality | Arbeitsschutz | Occupational safety | Dienstleistung | Services | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing | Kundenservice | Customer service | Gesundheitsversorgung | Health care |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-11-2021-0409 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012880723