To serve and protect : a typology of service robots and their role in physically safe services
Year of publication: |
2022
|
---|---|
Authors: | Schepers, Jeroen ; Streukens, Sandra |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 2, p. 197-209
|
Subject: | Customer health | Frontline service | Pandemic | Physical safety | Safety | Service robots | Typology | Roboter | Robot | Dienstleistungsqualität | Service quality | Arbeitsschutz | Occupational safety | Dienstleistung | Services | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing | Kundenservice | Customer service | Gesundheitsversorgung | Health care |
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