Too generous to be fair? : experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Xuhui Wang, Xuequn Wang, Zilong Liu, Wen Chang, Yuansi Hou, Zhihe Zhao
| Year of publication: |
2022
|
|---|---|
| Authors: | Wang, Xuhui ; Wang, Xuequn ; Liu, Zilong ; Chang, Wen ; Hou, Yuansi ; Zhao, Zhihe |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 88.2022, p. 1-16
|
| Subject: | Compensation | Data breach | Perceived justice | Recovery mode | Service recovery | Gerechtigkeit | Justice | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Experiment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2021.104420 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013194345