Tools of Total Quality : An introduction to statistical process control

1 General questions and concepts -- 1.1 Introduction -- 1.2 Why quality? -- 1.3 What is total quality? -- 2 Reliability in the choice of technology -- 2.1 Quantitative analysis -- 2.2 Qualitative analysis -- 3 Controlling the manufacturing process -- 3.1 Variability in manufactured products -- 3.2 Monitoring the manufacture -- 3.3 Interval between control actions -- 4 Quality control of goods received -- 4.1 Control by attributes -- 4.2 Sequential testing -- 4.3 Control by measured properties -- 4.4 Sampling procedures -- 5 Cause-and-effect analysis -- 5.1 The Ishikawa cause—effect diagram -- 5.2 Pareto or ABC analysis -- 5.3 Rank correlation: Spearman’s coefficient -- 5.4 Analysis of variance -- 5.5 Experimental designs of type 2n -- 6 Basic mathematics -- 6.1 Probability: theory, definitions -- 6.2 Probability laws -- 6.3 Confidence interval for the mean -- 6.4 Linear regression -- Exercises -- Solutions -- Appendices (Tables) -- 1. Gaussian (normal) distribution -- 4. The F (Fisher-Snedecor) distribution -- 5. MTBF for a system following the Weibull law -- 6. Median ranks (Johnson’s table) -- 7. Laplace transforms -- 8. Random numbers -- 9. Gamma law.