Total customer satisfaction : lessons from 50 companies with top quality customer service
Jacques Horovitz; Michele Jurgens-Panak
| Year of publication: |
1992
|
|---|---|
| Authors: | Horovitz, Jacques ; Jurgens-Panak, Michele |
| Publisher: |
London : Pitman |
| Subject: | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XVIII, 456 S. Ill., graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes index |
| ISBN: | 0-273-03447-2 |
| Classification: | Marketing |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10000346024