Total performance excellence : a model to implement Six Sigma in service organisations
Muthuswamy Shanmugaraja and M. Nataraj; Nallasamy Gunasekaran
| Year of publication: |
2012
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|---|---|
| Authors: | Shanmugaraja, Muthuswamy ; Nataraj, M. ; Gunasekaran, Nallasamy |
| Published in: |
International journal of six sigma and competitive advantage : IJSSCA. - Olney, Bucks : Inderscience Enterprises, ISSN 1479-2494, ZDB-ID 2164922-4. - Vol. 7.2012, 2/4, p. 209-242
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| Subject: | service | quality | Six Sigma | define | measure | analyse | improve and control | DMAIC | house of quality | HoQ | quality function deployment | QFD | TRIZ | cuatomer satisfaction | challenges | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Performance-Messung | Performance measurement | Erfolgsfaktor | Success factor | Produktqualität | Product quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010231248