Total Quality Management and Performance: An Evaluation of the Evidence and Lessons for Research on Public Organizations
| Year of publication: |
2002
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|---|---|
| Authors: | Boyne, George A. ; Walker, Richard M. |
| Published in: |
Public performance & management review. - Thousand Oaks, Calif. [u.a.] : Sage Publ., ISSN 1530-9576, ZDB-ID 20260520. - Vol. 26.2002, 2, p. 111-131
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