Total quality management and quality certification : effects in organisational performance
Year of publication: |
2018
|
---|---|
Authors: | Antunes, Marina Godinho ; Quirós, Joaquín Texeira ; Justino, Maria do Rosário |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 29.2018, 4, p. 439-461
|
Subject: | continuous improvement | ISO 9000 | quality certification | organisational performance | total quality management | TQM | Qualitätsmanagement | Quality management | Standardisierung | Standardization | Unternehmenserfolg | Firm performance | Performance-Messung | Performance measurement |
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