Total quality management and service quality : an exploratory study of quality management practices and barriers in service industry
Faisal Talib; Zillur Rahman; M. N. Qureshi; Jamshed Siddiqui
| Year of publication: |
2011
|
|---|---|
| Authors: | Talib, Faisal ; Rahman, Zillur ; Qureshi, M. N. ; Siddiqui, Jamshed |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 10.2011, 1, p. 94-118
|
| Subject: | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Bibliometrie | Bibliometrics |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009300089