Total quality management and sustainability in the public service sector : the mediating effect of service innovation
Ohoud Ali AlShehail and Mehmood Khan, Mian Ajmal
| Year of publication: |
2022
|
|---|---|
| Authors: | AlShehail, Ohoud Ali ; Khan, Mehmood ; Ajmal, Mian |
| Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 29.2022, 2, p. 382-410
|
| Subject: | Public service sector | Resource-based view | Service innovation | Sustainability performance | Total quality management elements | Qualitätsmanagement | Quality management | Dienstleistungssektor | Service industry | Öffentliche Dienstleistung | Public services | Nachhaltigkeit | Sustainability | Ressourcenorientierter Ansatz | Dienstleistungsqualität | Service quality | Innovation | Dienstleistungsinnovation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-08-2020-0449 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013040708