Total quality management: Quality macro-function model for banks
| Year of publication: |
2000
|
|---|---|
| Authors: | Bilich, Feruccio ; Neto, Annibal Affonso |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 11.2000, 1, p. 5-16
|