Total quality management: The need for an employee-centred, coherent approach
| Year of publication: |
2005
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|---|---|
| Authors: | Hoogervorst, J.A.P. ; Koopman, P.L. ; van der Flier, H. |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 17.2005, 1, p. 92
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