Total Quality Management – The Solution to More Training in Britain? : A Survey of Small‐to‐medium‐sized Manufacturing Firms in the North of England

Total quality management has become an important issue in many public and private sector organizations. This may provide hope that training may be taken seriously in Britain, Many organizations’ competitiveness is seriously damaged by the lack of training, even though many experts advocate comprehensive training to be the foundation on which essential improvement programmes should be built. A survey of small/medium‐sized manufacturing firms in the North of England showed that attitude to training has been short‐sighted and only a small percentage of firms have adopted a total quality management strategy within their organizations. Fully explores the survey results.