Touch versus tech in service encounters
Alei Fan and Anna S. Mattila
| Year of publication: |
2021
|
|---|---|
| Authors: | Fan, Alei ; Mattila, Anna S. |
| Published in: |
The Cornell hospitality quarterly. - Thousand Oaks, Calif. : Sage, ISSN 1938-9663, ZDB-ID 2381244-8. - Vol. 62.2021, 4, p. 468-481
|
| Subject: | service encounter | service technology | customer-company relationship | customer satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Dienstleistung | Services |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1938965520957282 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012624036