Toward D2A : enhancing luxury fashion with seamless and immersive phygital customer experiences
Year of publication: |
2025
|
---|---|
Authors: | Massi, Marta ; Piancatelli, Chiara ; Vocino, Andrea ; Rojas-Méndez, José |
Published in: |
International journal of consumer studies. - Oxford [u.a.] : Wiley-Blackwell, ISSN 1470-6431, ZDB-ID 2141394-0. - Vol. 49.2025, 2, Art.-No. e70045, p. 1-18
|
Subject: | customer engagement | direct-to-avatar (D2A) | direct-to-consumer (D2C) | immersion | luxury fashion retail | Phygital experiences | seamlessness | Mode | Fashion | Luxusgüter | Luxury goods | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Textilhandel | Textile distribution |
-
Kim, Sooyun, (2016)
-
Azemi, Yllka, (2023)
-
Making customer engagement fun : customer-salesperson interaction in luxury fashion retailing
Kim, Jieun, (2014)
- More ...
-
Piancatelli, Chiara, (2021)
-
#artoninstagram : engaging with art in the era of the selfie
Piancatelli, Chiara, (2021)
-
Authentic omnichannel : providing consumers with a seamless brand experience through authenticity
Massi, Marta, (2023)
- More ...