Toward holistic experience-oriented service innovation : co-creating sustainable value with customers and society
Jay Kandampully, Anil Bilgihan, Allard C. R. Van Riel, Anuj Sharma
| Year of publication: |
2023
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|---|---|
| Authors: | Kandampully, Jay ; Bilgihan, Anil ; Riel, Allard C. R. van ; Sharma, Anuj |
| Published in: |
The Cornell hospitality quarterly. - Thousand Oaks, Calif. : Sage, ISSN 1938-9663, ZDB-ID 2381244-8. - Vol. 64.2023, 2, p. 161-183
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| Subject: | ecosystems | experience footprint | hospitality | hospitality ecosystem | innovation | soul of hospitality service innovation | Krankenhaus | Hospital | Innovation | Innovationsmanagement | Innovation management | Kundenintegration | Customer integration | Nachhaltige Entwicklung | Sustainable development | Dienstleistungsqualität | Service quality | Gastgewerbe | Hospitality industry | Dienstleistungsinnovation | Service innovation | Betriebliche Wertschöpfung | Value creation | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/19389655221108334 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014253093