Toward zero faults in passenger flights : a proposed framework
Ofer Barkai; Elad Harison
| Year of publication: |
2013
|
|---|---|
| Authors: | Barkai, Ofer ; Harison, Elad |
| Published in: |
Review of business information systems. - Littleton, Colo. : [Verlag nicht ermittelbar], ISSN 1534-665X, ZDB-ID 2442108-X. - Vol. 17.2013, 3, p. 109-116
|
| Subject: | Passenger Flights | Service Failures | Customer Complaints | Information and Communication Systems | Customer Satisfaction | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Passagierluftverkehr | Air passenger transport | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009792575