Towards a Better Understanding of Personal Productivity in the Context of Information Technology Use

IS research has spent considerable efforts to elaborate metrics for measuring the success of Information Systems (IS) implementations. System usage (Davis et al. 1989), technology infusion (Zmud and Apple 1992), trying to innovate with information technology (Ahuja and Thatcher 2005) or user satisfaction (Doll and Torkzadeh 1988) are among those measures that now allow IS researchers and practitioners to better understand the benefits of the Information Technology (IT) that are being implemented. As individuals use multiple IT in the workplace or even at home, a key understudied issue is that of user personal productivity during the interaction this myriad of IT. This is an even more salient issue nowadays as business productivity is one of the main concerns of Chief Information Officers (Luftman and Ben-Zvi 2010). Our research objective is twofold. We aim at 1) exploring the issues faced by individual IT users who interact with multiple integrated and non-integrated IT, and 2) identifying the facets and propose productivity framework in order to better understand this concept.