Towards a third phase in service quality research : challenges and future directions
by Christian Gönroos
| Year of publication: |
1993
|
|---|---|
| Authors: | Grönroos, Christian |
| Publisher: |
Tempe, Ariz. : College of Business, Dep. of Marketing, Arizona State Univ. |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | I, 38 S. : graph. Darst. |
|---|---|
| Series: | First Interstate Center Working paper series. - Tempe, Ariz. : College of Business, Dep. of Marketing, Arizona State Univ.. - Vol. 33 |
| Type of publication: | Book / Working Paper |
| Source: |
Persistent link: https://www.econbiz.de/10004047743