Towards an improved hotel reservation system : a fuzzy approach to improve service industries
Year of publication: |
2012
|
---|---|
Authors: | González-Carrasco, Israel ; López-Cuadrado, José Luis ; García-Crespo, Ángel ; Colomo-Palacios, Ricardo ; Ruiz-Mezcua, Belén |
Published in: |
Knowledge management and drivers of innovation in services. - Hershey, Pa. : Information Science Reference, ISBN 978-1-4666-0948-8. - 2012, p. 120-148
|
Subject: | Dienstleistungssektor | Service industry | Hotellerie | Hotel industry | Kapazitätsplanung | Capacity planning | Fuzzy-Set-Theorie | Fuzzy sets |
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